AI agents are becoming much more capable. They can write code, audit websites, test software, research information, organize files, monitor systems, prepare reports, and complete multi-step business tasks.
After more than 20 years in the call centre and BPO industry, Cameron McKean believes AI is not the real reason jobs are being lost. The bigger risk is people and companies refusing to adapt. The BPO industry can survive — and grow — if it pivots into helping small businesses adopt, train, and manage AI systems.
We’ve Hit Peak App Let’s be honest. How many apps do you have open right now? Email, calendar, spreadsheets, Slack, Notion, a project tool, maybe a CR...
The Hidden Benefit of an AI Agent: It Forces You to Explain What You Want I’ve been using Hermes Agent as my local AI assistant for months now. I most...
Why AI Agents Are Most Useful When They Know Your Routine I’ve been using Hermes Agent as my daily assistant for over a year now. In that time, I’ve l...
After more than 20 years in the call centre and BPO industry, Cameron McKean believes AI is not the real reason jobs are being lost. The bigger risk is people and companies refusing to adapt. The BPO industry can survive — and grow — if it pivots into helping small businesses adopt, train, and manage AI systems.
Small businesses using Microsoft 365 Business services should carefully check both user accounts and subscription licences. Deleting an old employee account may not automatically reduce the number of paid licences, which can lead to unexpected billing at renewal time.
Australia should be one of the most affordable, self-reliant, and economically stable countries in the world. We have the land, the resources, the technical ability, and the opportunity to build that future. Official Australian data supports that basic point: Geoscience Australia says the country has abundant and diverse energy resources, that coal remains Australia’s largest energy resource, and that Australia holds more than one-third of the world’s known uranium resources. Yet too many Australians are being squeezed by rising living costs, expensive electricity, higher transport costs, and growing economic pressure.
Using AI in Your Business Today: October 2025 In October 2025, everything has changed. Artificial Intelligence (AI) has become an inseparable part of modern business oper
Never before in human history have we had access to a tool that can so quickly transform the way we live, work, and think. Ai, and tools like ChatGPT, are not just search
For decades, buying a home has been considered a cornerstone of the "American Dream" and a safe investment. However, in 2025, purchasing property may not be the
In a rapidly evolving tech landscape, businesses are increasingly turning to artificial intelligence as a partner in progress rather than a substitute for human expertise
In an era where the conventional pathways to success are increasingly scrutinized, a new narrative is emerging, challenging the traditional boundaries set by society. The
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The Biz Dev Trip from Hell, by Cameron McKean Times were good. My company, HowToPay, had just posted a record year, we decided to purchase a Swiss financial instit
Many of my clients tell me they need to backup but internet speeds are slow and they don’t want to slow it down during the busy office day. Backups are important as